STORE POLICY
Customer Care
At Faith & Fabric Studio, your experience matters. We are committed to providing thoughtful, reliable, and responsive support from the moment you place your order to the moment it arrives at your door.
Handcrafted Quality
Every item is made with care, intention, and attention to detail. If you ever have questions about a product, sizing, materials, or care instructions, we’re here to help.
Order Support
If you need assistance with your order, please reach out. We can help with:
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Order confirmation questions
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Shipping updates
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Tracking information
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General product inquiries
Response Time
We aim to respond to all messages within 24–48 hours (excluding weekends and holidays).
Final Sale Policy
All items are final sale. While returns and exchanges are not accepted, we are always available to answer questions before you order to ensure you choose the right item.
Package Issues
If your package is lost or arrives damaged, please contact USPS directly to file a claim using your tracking number. We will assist where possible to help guide you through the process.
Your Experience Matters
We appreciate your support of our small, faith‑centered studio. Your satisfaction and trust mean everything to us.
Privacy & Safety
Your privacy and safety are extremely important to us. Faith & Fabric Studio is committed to protecting your personal information and ensuring a secure shopping experience.
Information We Collect
We only collect the information necessary to process your order — such as your name, email address, shipping address, and payment details. This information is used solely to fulfill your purchase and communicate with you about your order.
How Your Information
Is Used Your information is never sold, shared, or distributed to third parties outside of essential services required to complete your order (such as payment processing and shipping carriers).
Secure Checkout
All payments are processed through trusted, secure platforms that protect your financial information. We do not store or have access to your full payment details.
Account Safety
If you choose to create an account, please keep your login information private and secure. We recommend using a strong password and avoiding public devices when accessing your account.
Email & Communication
We will only contact you regarding your order or if you choose to subscribe to updates. You may unsubscribe at any time.
Your Rights
You may request to update or delete your personal information at any time. Simply contact us and we will assist you promptly.
Payment Methods
• Credit / Debit Cards
• PAYPAL
• Offline Payments
• Klarna
• Afterpay
• Affirm